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Refunds & Returns Policy – Orobela Jewelry

Effective Date: 01/01/2026

At Orobela, we take pride in our handcrafted jewelry and strive to provide an exceptional shopping experience. If you are not completely satisfied with your purchase, our Refunds & Returns Policy outlines how we handle returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

  • We accept returns or exchanges within 14 days of delivery for items that are unworn, unaltered, and in their original packaging.
  • Custom or personalized jewelry is non-refundable and cannot be exchanged, unless there is a manufacturing defect.
  • Items damaged during shipping must be reported within 48 hours of delivery for consideration.

2. Initiating a Return or Exchange

To start a return or exchange:

  1. Contact our customer service team at [Insert Email] or via our Contact Page.
  2. Provide your order number and details of the item(s) you wish to return or exchange.
  3. Our team will guide you through the process and provide a return shipping label if applicable.

3. Return Shipping

  • Customers are generally responsible for return shipping costs, unless the item is defective or shipped in error.
  • We recommend using a trackable shipping service to ensure safe delivery.
  • Orobela is not responsible for items lost in transit during the return process.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days to the original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

  • If you wish to exchange an item, we will send the replacement once we receive the original item in its eligible condition.
  • If the replacement item is of different value, any price difference must be paid or will be refunded accordingly.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of receiving your order with a photo of the item.
  • Orobela will provide a replacement or full refund, including shipping costs, for damaged or defective items.

7. Contact Us

For any questions about our Refunds & Returns Policy, please reach out to our team:

Orobela Jewelry
Email: [email protected]
Phone: +1 (718)-581-7311